SAVE $20 OFF First Orders with Coupon Code: POLARBEARN20


Most frequent questions and answers

If you are ordering a prescription drug, yes. All our insulin products also require a prescription. To make things easier, once you place your order you can provide us with your local pharmacy’s information or doctors information and our pharmacy team can retrieve the prescription for you.

Yes! We ship to all states including Alaska and Hawaii.

We charge a flat rate for shipping

Refrigerated items – $29.99 

Non-Refrigerated items – $14.99

All items requiring refrigeration are shipped with Canada Post Express with a tracking number, using an insulated container and gel packs. Packages take approximately 3-5 business days to arrive depending on the season. 

Packages not requiring refrigeration will take approximately 1-2 weeks to arrive.


All packages require signatures to be received. If no one is available to receive the package, it may need to be picked up at the local post office. Unclaimed packages will be returned to sender at the customers expense. 

Packages are shipped Monday through Thursdays, we recommend re-ordering early during busy holiday seasons.

After shipment GSW transfers the responsibility in full to the customer to ensure the package will be received on time.

Upon receiving your order, should the insulin be warm, we ask that you store it in the refrigerator. Insulin products can be at room temperature for up to 30 days.

Any questions or concerns please do not hesitate to give us a call. You can call our toll-free number, 1-888-779-2193.

Monday to Friday 9:00am to 7:00pm Central Standard Time

Saturday & Sunday 9:00am to 5:00pm Central Standard Time

Yes we do!

Please be advised that price matches are subject to approval. When requesting to price match with a competitor company kindly provide the competitor company’s web url and/or a screenshot of the current pricing on their website. This offer cannot be combined with any other coupon or other special offer(s).

You may send your prescription to us via the following methods:

  1. Email a copy of your prescription to
  2. Fax a copy of your prescription to our toll free fax number: 1-888-348-6515.
  3. Text a copy of your prescription to: 1-431-303-4980
  4. Under your authorization and consent we can contact your doctor’s office/local pharmacy and request for a prescription transfer request.
  5. Mail your prescription directly to us.
Yes! Call us at 1-888-779-2193 and ask for a pharmacist if you have any questions about your medication. You will also receive a patient education sheet about your medicine with your order.

We are able to dispense up to a 3 month supply of medication at a time.

As long as you have a valid pet prescription, we would be more than happy to assist you. You will need to register a new account and choose “Pet” as the option. You can also place the order by calling us at 1-888-779-2193.

Our mailing address is the following:

PO BOX 61067 Grant Park
Winnipeg, MB
R3M 3X8

IMPORTANT NOTICE: Please be sure to include 3 forever stamps on the outside of your envelope when mailing your prescription(s) to us or please use 1 international stamp.

A generic medication is a medication which is manufactured by a company which was not the innovator. Due to expired patents on certain medications, other manufacturers are allowed to produce and sell the generic equivalent medication at a lower, more competitive price. A generic medication is bio-equivalent, meaning it contains the equivalent active ingredient, to the brand name medication. Due to strict regulations for the generic drug industry, these drugs must provide the same therapeutic effect as the brand name medication. However, there may be some variation to the size, shape and color of the medication.

Our medications that we dispense from our partnered dispensing pharmacies may look different as they are are coming from various locations globally. Generic equivalent medications may differ in size, shape, colour and additional fillers.

However, these medications contain the same active ingredient as the brand name.

Therefore, generic equivalent medications deliver the same therapeutic effect as the brand name medications. If you have any questions or concerns you may contact us at our toll free number located below to request to speak to a Pharmacist directly.

Due to the ever changing market our contracted pharmacies might not have all medications available for sale. If you do run across a medication you would like to order, please feel free to give us a call toll-free or initiate a chat with one of our customer care representatives. We would be more than happy to see if it is a medication that one of our contracted pharmacies can source for you!

Should your shipment not arrive within 10 business days from the date shipped, a member of our loyalty team will be in contact with you.

We do not accept returns on any medications. However, should there be a defect with the supply that was sent to you, please do not hesitate to give us a call.

We currently do not accept insurance as a form of payment. However, we are able to provide customers with medical expense reports to make insurance claims.

Protecting your confidentiality information is our foremost priority. Canada’s PIPED (Personal Information Protection and Electronic Documents) Act prohibits us from sharing our customer’s personal, medical or financial information to anyone (without your consent) other than the health professionals responsible for filling your prescriptions.

toll free tel: 1.888.779.2193
toll free fax: 1.888.348.6515

PO BOX 61067 Grant Park
Winnipeg, MB
R3M 3X8

Hours of Operation

Mon-Fri 9AM-7PM CST            Sat 9AM-5PM CST                    Sun 9AM-5PM CST

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